Refund policy

REFUND POLICY — ডটপ্রিন্ট সলুশ্যন (DOTPRINT SOLUTION)
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At ডটপ্রিন্ট সলুশ্যন (Dotprint Solution), all our products are custom-printed on demand. Due to the personalized nature of our products, we generally do not accept returns or exchanges unless the item arrives damaged, defective, or incorrect.

ELIGIBILITY FOR REFUND OR REPLACEMENT
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- The item arrived damaged or with a print defect
- You received the wrong item
- The item is significantly different from what was described

Claims must be submitted within 7 days of delivery with clear photos of the issue sent to hello@dotprint.ltd.

NON-REFUNDABLE SITUATIONS
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- Change of mind
- Incorrect size or design ordered by the customer
- Minor colour variations due to screen calibration

REFUND METHOD
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Approved refunds are issued to the original payment method or as store credit, within 7–10 business days.

All prices are in Bangladeshi Taka (BDT). Refund amounts are processed in BDT.

Contact: hello@dotprint.ltd
Website: dotprint.ltd