Shipping policy
SHIPPING POLICY — DOTPRINT SOLUTIONS
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At Dotprint Solutions, all orders are custom-printed on demand before being shipped. Please read below to understand our shipping process and timelines.
PROCESSING TIME
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All orders require 2–5 business days for printing and quality checks before dispatch. Processing time is separate from shipping time.
SHIPPING TIMEFRAMES
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- Inside Dhaka: 2–4 business days after dispatch
- Outside Dhaka: 4–7 business days after dispatch
- International orders: 14–21 business days after dispatch (subject to customs clearance)
Delivery estimates are not guaranteed and may vary during peak seasons or due to courier delays.
SHIPPING COSTS
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Shipping charges are calculated at checkout based on your delivery location and order size. All charges are displayed in BDT (Bangladeshi Taka).
ORDER TRACKING
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Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this to track your delivery through our courier partner's website.
ORDER CONFIRMATION vs. DISPATCH
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Receiving an order confirmation does not mean your order has been dispatched. You will receive a separate shipping notification with your tracking details once your order leaves our facility.
FAILED DELIVERIES
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If a delivery fails due to an incorrect address or the recipient being unavailable, the courier may attempt re-delivery or return the package. Re-delivery charges may apply. Dotprint Solutions is not responsible for orders lost due to incorrect address information provided by the customer.
CUSTOMS & DUTIES (INTERNATIONAL)
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International customers are responsible for any customs fees, import duties, or taxes imposed by their country. Dotprint Solutions is not liable for delays caused by customs processing.
DAMAGED OR LOST SHIPMENTS
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If your order arrives damaged or is confirmed lost by the courier, please contact us within 7 days at hello@dotprint.ltd with your order number and photos (if applicable). We will investigate and arrange a replacement or refund where applicable.
Contact: hello@dotprint.ltd
Website: dotprint.ltd